Warranty and Return Policy for Duracell Flash product by Dane-Elec Corp a partner of Duracell
Dane-Elec warrants to the original end user customer, that the Duracell Flash products, excluding content and/or software supplied with or on the product, will be free from material defects for the period defined in the following table:
|USB Flash Drives||5 Years|
|Flash based memory cards (ex: SD, SDHC, SDXC, microSD, microSDHC, CompactFlash, MemoryStick, etc…)||10 Years|
|Flash based memory card readers and Adapters||2 Years|
|Hard Disk Drives (HDD)||2 Years|
And will conform to Dane-Elec’s published Duracell Flash product specifications and be fit for normal use during the Warranty Period commencing on the date of purchase. Repaired or replacement parts will be provided by Dane-Elec on behalf of Duracell on an exchange basis, and will be either new or recertified.
To make a warranty claim on a Duracell Flash product you may return the defective product to the original retailer from which the product was purchased. They should be able, using their own return policy, assist in a replacement or refund of the product. If the Retailer is unable to assist the original end user customer with a replacement please visit our website at http://www.duracellflash.com or contact Duracell Flash Support at +1 949-450-2990 or email support@DuracellFlash.com within the Warranty Period and provide proof of purchase (showing date of purchase and name of the reseller) and product name, type and model number.
All product returns require a Return Material Authorization (RMA) number.
Please contact: support@DuracellFlash.com or call +1 949-450- 2990 for all returns requests.
Dane-Elec will review your request for authorization and issue an RMA number upon approval of request. Please note that your request will be subject to approval.
The guarantee is valid only when these products are used with appropriate equipment that is in conformity with the standards in force. This guarantee is reserved only for the person who acquired the products, and following presentation of proof of purchase. This guarantee is null and void if the products are not used in a normal way, if original identification information has been altered, changed or removed, or if Dane-Elec determines that negligence, abnormal use, incorrect installation, a repair, a change or an accident causes the defect. Dane-Elec declines all responsibility in cases of failure or defects caused by any third-party product or component.
If you are ineligible for an RMA, please contact the Dane-Elec corporate office directly at
RMA Inquiries: Duracell Flash
15770 Laguna Canyon Rd. Suite #100
Irvine, California 92618
All items returned under warranty will be processed per the manufacturer’s return policy. The customer is responsible for the cost of insuring and shipping the product back to the Dane-Elec facility in Irvine, California, USA. Products shipped to Dane-Elec must be properly packaged to prevent damage during transit. The RMA number provided must be clearly and prominently displayed on the outside of the package. If the package is received without the RMA number visible on the outside of the package, it may be refused. Items accepted for warranty replacement will be shipped back to the customer via ground service at Dane-Elec’s expense. Any upgrade in shipping will be at the customer’s expense.
All defective items will be repaired, replaced or credited per the manufacturer’s warranty policy.
All non-defective items are accepted at Dane-Elec’s discretion and must be in original, unopened packaging.
All items with customer-induced damage are not returnable.
All returned items must include all of the original packaging material, including any electrostatic discharge packaging. If the original packaging materials are not available, the customer must provide appropriate packaging to eliminate any damage during shipping. All items must include all accessories unless prior approval from Dane-Elec has been given. All items authorized for return must be shipped to Dane-Elec at the customer’s expense via traceable and insured methods. All items returned must include the RMA number clearly marked on the shipping label.
If you receive a Duracell Flash product with visible damage to the packaging, Dane-Elec recommends that you refuse delivery. The carrier will then be responsible for returning the package to the shipper. If you accept delivery of damaged packages or discover internal damage upon opening the package, you should contact the carrier and Duracell Flash Technical Support at support@DuracellFlash.com or call +1 949-450-2990 within five (5) business days.
Refund & Replacement Information
Upon arrival at the Dane-Elec warehouse all returned Duracell Flash items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return.
We will process your refund or replacement within ten (10) Business Days of delivery to our return center. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.
We will attempt to notify you via email with the details of your refund or replacement order as soon as it has been fully processed.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
If items need to be returned due to an error on Dane-Elec’s part, Dane-Elec will pay one-way shipping charges for the specified items.
Please note that certain items (e.g., software) are not returnable per manufacturers’ policies. Other terms and conditions may apply.
Dane-Elec may refund, repair or replace an item out of good faith.
DURACELL AND/OR DANE-ELEC WILL IN NO WAY BE HELD RESPONSIBLE, UNDER ANY CIRCUMSTANCES AT ALL, FOR INDIRECT, CONSEQUENTIAL OR ACCESSORY DAMAGES, OR FOR THE LOSS OF DATA. DURACELL AND/OR DANE-ELEC WILL IN NO WAY BE HELD LIABLE FOR ANY COSTS THAT THE END USER INCURS IF INDEPENDENTLY IDENTIFYING THE SOURCE OF SYSTEM PROBLEMS, REMOVING, OR SERVICING THE DURACELL PRODUCT
Customers who feel they have been unfairly treated, or have received poor service may contact Dane-Elec directly at:
Attn: Customer service: Duracell Flash
15770 Laguna Canyon Rd. Suite #100
Irvine, California 92618